GMS 200 Lecture Notes - Dignity, Ethical Dilemma, American Airlines

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Chapter 3: Ethical Behaviour and Social Responsibility
1
Multiple Choice Questions
CHAPTER INTRODUCTION
117. __________ was the root cause of bankruptcies and business failures such as Enron, Arthur
Andersen, WorldCom and Bre-X.
A. A failure of ethics.
B. Autocratic leadership.
C. Poor customer service.
D. B and C.
E. A, B, and C.
A GT Ap
118. Performance goals must always be achieved through __________.
A. Any means possible.
B. Exploitation of environmental resources.
C. Ethically and socially responsible actions.
D. Governmental subsidies.
E. Marginalizing human resources.
C GT Ap
WHAT IS ETHICAL BEHAVIOUR? (STUDY QUESTION 1)
119. Which of the following statements does NOT provide an accurate description of ethics?
A. Ethics is the code of moral principles that sets standards of “good versus “bad” or “right”
versus “wrong.”
B. Ethics provide principles to guide the behaviour of individuals.
C. Ethics provide principles to guide the behaviour of groups.
D. Ethics is a set of principles that guide the organization’s analysis of its external environment
and the formulation of actions to respond to that environment.
E. Ethics provides principles that help people in making moral choices among alternative courses
of action.
D GT Fa
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2Schermerhorn & Wright: Management
120. __________ reflect(s) the code of moral principles that sets standards as to what is
“good” versus “bad” or “right” versus “wrong” in people’s conduct, and thereby guides
their moral choices and behaviour.
A. Group norms.
B. Legal behaviour.
C. Ethics.
D. Civil law.
E. Humanistic behaviour.
C KT Fa
121. According to the textbook, ethical behaviour is __________.
A. The same as legal behaviour in the context of business.
B. Interpreted outside the legal frame of reference.
C. What is accepted as “good” or “right’ as opposed to “bad” or “wrong in the context of the
governing moral code.
D. All of the above.
E. None of the above.
C KT Fa
Laws, Values, and Ethical Behaviour
122 Which statement accurately describes the relationship between law and ethics?
A. Even though an action is legal, it may not be ethical.
B. An action that is not illegal is without question an ethical action.
C. Living up to the “letter of the law” is a sufficient guarantee that a person’s actions are truly
ethical.
D. A and C.
E. B and C.
A GT Ap
123. Most ethical problems in the workplace arise when people are asked to do or are about to do
something that __________.
A. Is illegal.
B. Goes against work group standards.
C. Violates their personal beliefs.
D. Violates the organization’s policies.
E. Violates social norms.
C GT Fa
124. The underlying beliefs and attitudes that help determine behaviour are referred to as __________.
A. Values.
B. Ethics.
C. Morals.
D. Personal standards.
E. Social norms.
A KT Fa
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Chapter 3: Ethical Behaviour and Social Responsibility
3
125. To the extent that __________ vary among people, we can expect different interpretations of what
behaviour is ethical or unethical in a given situation.
A. Laws.
B. Values.
C. Needs.
D. Perceptions.
E. Motives.
B GT Fa
126. __________ are preferences regarding desired ends.
A. Ethical values.
B. Utilitarian values.
C. Instrumental values.
D. Social values.
E. Terminal values.
E KT Fa
127. Self-respect, freedom, happiness, inner harmony, and family security are examples of __________
that managers consider to be important.
A. Moral values.
B. Socialistic values.
C. Terminal values.
D. Instrumental values.
E. Bureaucratic values.
C GT Ap
128. __________ are preferences regarding the means for accomplishing desired ends.
A. Ethical values.
B. Utilitarian values.
C. Terminal values.
D. Instrumental values.
E. Social values.
D KT Fa
129. Courage, imagination, ambition, self-discipline, and honesty are examples of __________ that
managers consider to be important.
A. Instrumental values.
B. Moral values.
C. Socialistic values.
D. Terminal values.
E. Bureaucratic values.
A GT Ap
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Document Summary

__________ was the root cause of bankruptcies and business failures such as enron, arthur. Andersen, worldcom and bre-x: a failure of ethics, autocratic leadership, poor customer service, b and c, a, b, and c. Performance goals must always be achieved through __________: any means possible, exploitation of environmental resources, ethically and socially responsible actions, governmental subsidies, marginalizing human resources. __________ reflect(s) the code of moral principles that sets standards as to what is. Good versus bad or right versus wrong in people"s conduct, and thereby guides their moral choices and behaviour: group norms, legal behaviour, ethics, civil law, humanistic behaviour. According to the textbook, ethical behaviour is __________: the same as legal behaviour in the context of business. B: what is accepted as good or right" as opposed to bad or wrong in the context of the. Interpreted outside the legal frame of reference. governing moral code: all of the above, none of the above.

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