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Lecture 1

GMS 200 Lecture Notes - Lecture 1: Westjet, Dell, Air Canada

Global Management Studies
Course Code
GMS 200
Omid Jadidi

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GMS 200 class 1 notes
Chapter 1: introducing Management
Working Today
- Diversity
- Workforce diversity reflects differences with respect gender age ethnicity religion
sexual orientation and abledobiness
- diverse/multicultural workforce both challenges and offers opportunities to
- Diversity is a “business imperative” ; viewed as asset
- Diversity bias can occur in workplace
- Prejudice: display of negative, irrational attitudes toward members
- Discrimination: action of negative, irrational attitudes toward members
- Glass ceiling effect: invisible barrier limiting career advancement of women and
- Advantages of Diversity in teams
- Cognitive flexibitlity
- Roles and motivation
- Productive conflict
- Increased creativity
- Globalization
- National boundaries of world business have largely disappeared
- Globalization is the worldwide interdependence of resource flows, product
markets and business competition that characterize the new economy
- Globalization and Mcdonalds
- Mcdonalds serves Meditteranean salads in Italy
- Mcdonalds serves teriyaki burgers in Japan
- Mcdonalds serves kosher dishes in Israel
- Mcdonalds serves chicken/mutton instead of beef in India
- Figure 1.2
- Figure 1.3
- Efficiency vs effectiveness
- Efficient means wasting no resources
- Effective means achieving common goal
Organizational Environment
- Specific forces
- customers
- Distributors
- Unions
- Competitors
- Government
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