GMS 200 Lecture Notes - Lecture 8: Departmentalization

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Shavin Malhotra

Document Summary

Organization structure - a system of tasks, reporting relationships and communication linkages. Organization chart - describes the arrangement of work positions within an organization. Formal structure - the official structure of the organization. Informal structure - set of unofficial relationships among members. Social network analysis - identifies informal structures and their embedded social relationships that are active in the organization. Departmentalization - process of grouping people and jobs into work units. Functional structure - groups together people with similar skills who perform similar tasks. Functional chimneys problem - lack of communication and coordination and coordination across functions. Divisional structure - groups people working on the same product, in the same area, on the same processes. Product structure - groups people and jobs focused on a single product or service. Geographical structure - groups people and jobs performed in the same location. Customer structure - groups people and jobs that serve the same customers or clients.