GMS 200 Lecture Notes - Lecture 2: Mary Parker Follett, Queueing Theory, Theory X And Theory Y

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Sui Sui

Document Summary

Key principles of management (some: division of work, authority, discipline, unity, centralization, scalar chain, order. Birth of classical management: fig 2. 1: major branches in the classical. M y i c i a l v a ch n o e. Motion study: eliminating wasted motions improves performance. Problems with scientific management: workers are necessarily human, no time to relax, no permission to innovate. Bureaucracy: an ideal, intentionally rational and very efficient form of organization. Characteristics of bureaucratic organizations: clear division of labour, clear hierarchy of authority, formal rules and procedures. Concerns for managerial ethics and corporate social responsibility. Workers perform well when they share pleasant social relations with one another and when supervision is participatory. Factors that accounted for increased productivity: group atmosphere, participative supervision, social and human concerns are key to. Learning organizations: organizations that are able to continually learn and adapt to new circumstances. High performance organizations: organizations that consistently achieve excellence while creating a high quality work environment.