GMS 401 Lecture Notes - Lecture 7: Total Quality Management, Iso 9000, Quality Management System
26 Oct 2016
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Document Summary
Quality- the ability of a product or service to meet customer needs. The american society for quality (asq) defines quality as the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs. Managing quality- management activities and functions involved in determination of quality policy and its implementation through means such as quality planning and quality assurance (through quality control) Quality planning- a quality plan is a document, or several documents, that together specify quality standards, practices, resources, specifications, and the sequence of activities relevant to a particular product, service, project, or contract. Assurance: the act of giving confidence, the state of being certain or the act of making certain. Quality assurance: the planned and systematic activities implemented in a quality system so that quality requirements for a product or service will be fulfilled.
