GMS 401 Lecture Notes - Lecture 7: Quality Circle, Statistical Process Control, Control Chart
16 Jan 2017
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Document Summary
An operations manager"s objective is to build a total quality management (tqm) system that identifies and satisfies customer needs. Managing quality helps build successful competitive advantages. Managing quality supports differentiation, low cost and response strategies. Quality helps firms increase sales and reduce costs. Building a quality organization is a demanding task. Managing quality provides a competitive advantage at arnold palmer hospital. Virtually every type of quality tool is employed: continuous improvement, employee empowerment, benchmarking, just-in-tine, quality tools (e. g. flowcharts, pareto charts) The ability of a product or service to meet customer needs. The american society for quality (asq) defines quality as: the totality of features and characteristics of a product or service that bears on it ability to satisfy started or implied needs. User-based (quality lies in the eyes of beholders: better performance, more features. Manufacturing-based (making it right the 1st time: conformance to standards. Product-based: specific and measureable attributes of the product.
