GMS 401 Lecture Notes - Lecture 8: Control Chart, Hazard Analysis And Critical Control Points, Statistic
27 Jan 2017
School
Department
Course
Professor
Document Summary
Quality: the ability of a good or service to consistently meet or exceed customer expectations. Quality control: monitoring, testing, and correcting quality problems after they occur. Quality assurance: providing confidence that a product"s quality will be good by preventing defects. Continuous improvement: never-ending improvements to key processes as part of total quality before they occur management. Dimensions of quality of goods: performance, aesthetics, special features, safety, reliability, durability, perceived quality, service after sale, and latent. Service quality: tangibles, convenience, reliability, responsiveness, time, assurance, courtesy, consistency. A product"s quality is determined during: 1. Conformance to design specifications during production: the degree to which produced goods or services conform to the specifications of the designers. Failure costs: costs caused by defective parts or products. Deming -> 14 points, special vs. common causes of variation, spc, pdsa (plan-do-study-act) cycle. Feigenbaum -> quality is a total field, quality at the source: every employee is responsible for his own.
