HTL 101 Lecture Notes - Lecture 8: Property Management System

• School: Ryerson University
• Department: Hospitality/Tourism
• Course: HTL 101
• Professor: Zhen L U

Document Summary

Htl 101 chapter 8 the housekeeping department. Executive housekeeper is the individual responsible for the management and operation of a hotel"s housekeepi(cid:374)g depart(cid:373)e(cid:374)t. The housekeeping department relays information to the front desk staff about up-to- date (cid:272)o(cid:374)ditio(cid:374) of ea(cid:272)h of the hotel"s guest roo(cid:373)s. Occupancy report for each room status will be displayed by the property management system. Strict policy not to assign a guest to a room unless: It was properly cleaned by the housekeeping department. It was verified as clean by a second member of housekeeping. Its clean and vacant status has been correctly reported to the front desk. The housekeeping and front desk staff communicate by: calling or texting the executive housekeeper or a housekeeping supervisor, updating the pms, using another communication tool such as telephone, two-way radio or paging device. The activities required to keep a building and its content in good repair.