HTT 605 Lecture 5: Role of Managers

• School: Ryerson University
• Department: Hospitality and Tourism Management
• Course: HTT 605
• Professor: Judy Healy

Document Summary

Management (direct report) - involvement can not be underestimated. By being involved, offering support and encouragement the direct report helps to: Keep target at the front of employees mind, drives momentum, reinforces desired behaviour, helps sustain desired performance and commitment. Qualification criteria: needs to address the same qualification steps for both sellers and managers. Management should have to qualify just like a seller - no free rides. Seller needs to sell 45 units to qualify. Manager needs a minimum of x sellers to qualify. Must meet their boss for a private one on one mentoring session each month month. Every quarter there will be an out of office social gathering. Every month the manager must meet with the seller for a private mentoring session. Every quarter manager must organize social gathering for staff. We need to factor them into the funding calculations. The company needs to be reassured that it doesn"t negatively affect their sales or revenue.