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Ch#12 NOTES.docx

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Ryerson University
Human Resources
MHR 505
Genevieve Farrell

Chapter 12 Organizational CultureLearning Objectives1 Define Organizational Culture and explain why it is important in todays business environmentOrganizational Corporate Culture a pattern of basic assumptions that are considered valid and that are taught to new members as the way to perceive thing and feel in the organizationCulture is about y Establishing patterns of belief or shared meaning and about shared understanding This shared understanding originates from the common learning experiences that members of an organization share as they respond to external challenges Members of organization engage in problem solving and decision making in response to these challengesy Organizations developing a pattern of basic assumptions as a result of learning what works and what does not It is about sharing these experiences with organizational members and teaching members how to perceive feel and act when faces with similar challenges Eventually these assumptions become part of the fabric of that organization and are embedded in the history of that organization y Leaders translating this learning to organizational members by clearly articulating and expressing these values in words and actionsy A sense of an organizational uniqueness Because all organizations have different experiences organizational culture becomes unique characteristic of any organizationFunctions of culture 1 Provides sense of identity to members and a way for employees to interpret the meaning of organizational events2 Coordinates members efforts and clarifies what is important and what performance in expected in order to achieve organizational goals operating as a control mechanism for shaping behavior3 Provides guidance to employees on how to adapt their behavior to meet external and internal challenges 4 Identifies distinctive competencies of an organizational to external stakeholders 2 Identify the elements of culture and the various ways we can recognize culture The elements of culture can be viewed from 3 levels The most visibile and accessible level can be seen in the form of artefacts symbols rituals and stories ARTEFACTS symbols of culture in the physical and social work environment y most visible and accessible level of culture Culture is what we hear see and feel when we encounter a group ceremonies and rites stories rituals and symbols we encounter Ceremonies and Rites o relatively elaborate sets of activities that are enacted time and time again on important occasions o Occasions provide opportunities to reward and recognize employees whse behavior is congruent with the values of the companyo Ceremonies and Rites send a message that individuals who both espouse and exhibit corporate values are heroes to be admires o Ceremonies bond organizational members together o There are 6 kinds of rites on orgs that have been identified 1 Rites of passageindividuals status change retirement dinner 2 Rites of enhancementachievement of individuals certificates to sales contest winners 3 Rites of renewalchange in the organization and commitment to learning and growth opening of new corporate training center 4 Rites of integrationunite diverse groupsteams within the organization and renew commitment to the larger organization annual picnics
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