ITM 100 Lecture : notes for pres

58 views3 pages

chocolatespider243

20 Oct 2011

School

Ryerson University

Department

Information Technology Management

Course

ITM 100

Professor

Claude Sam- Foh

For unlimited access to Class Notes, a Class+ subscription is required.

sg418230 and 39832 others unlocked

ITM 100 Full Course Notes

Verified Note

14 documents

Document Summary

Global bpo and ito trends changing customer expectations us fortune 500 companies were the major market for infosys for bpo"s and ito. Infosys had expected developed world economies to increase their outsourcing. During 2000-2001 due to the dot-com bust, it industries had experienced a steep downturn in fund creation. These events had led a mass outsourcing opportunity by many of the companies, primarily to save costs on it operating cost. Infosys saw the opportunity to establish itself as a global brand and achieve market penetration. Buyers were no longer emphasizing their decisions on the cost efficient factor, but instead were looking at references , reputation of the provider (infosys) , References and reputation had emerged as the most important selection criteria for buyers, but providers still ranked cost as their number 1 criterion for evaluating their potential as providers. That was a huge mistake on the provider"s part.

Related Questions

Checking the competitive advantage potential of cross-business strategic fit involves:

A) evaluating a diversified company's profitability relative to competitors.

B) examining a company's costs relative to the costs of its chief rivals in the industry.

C) determining if there are opportunities to exploit outsourcing opportunities by a diversified company's lineup of businesses.

D) considering what competitive value can be generated from a strategic fit.

E) evaluating how much benefit a diversified company can gain from cross-business value chain matchups and resource sharing.

taupegerbil434

Select the statement that best substantiates why we say, "The role of management is changing."

a) Future managers must have their ear and eye toward domestic issues because the goal is to bring jobs back to the U.S. by eliminating outsourcing.

b) Managers will evolve toward measuring and evaluating individual employee performance and eliminate employees who prefer not to work independently.

c) Contemporary managers will focus on global issues and green issues, and continue to emphasize the team approach to work.

d) Contemporary managers will emphasize structure and less creative thinking, particularly during recessionary times.

ambertiger96

4. One trend in marketing is that companies are considering customer lifetime value, beyond each individual sale. These companies are said to have a orientation. a) corporate social responsibility b) relationship marketing c) experiential marketing d) lifetime value e) triple bottom line

ITM 100 Lecture : notes for pres

ITM 100 Full Course Notes

Document Summary

Get access

Related Documents

ITM 100 Study Guide - Final Guide: Infosys, Green Computing, Pliers

ARBUS101 Chapter Notes - Chapter 6: Statistical Process Control, Total Quality Management, Enterprise Resource Planning

MANA 466 Lecture Notes - Lecture 6: Human Capital, Transaction Cost, Swot Analysis

Related Questions