ITM 100 Lecture 3: Chapter 3 ITM notes

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 100
• Professor: Debashish Roy

Document Summary

Technical definition: stable, formal social structure that takes resources from environment and processes them to produce outputs. A formal entity with internal rules and procedures, as well as a social structure. Behavioural definition: a collection of rights, privileges, obligations, and responsibilities that is delicately balanced over a period of time through conflict and conflict resolution. It is important to consider both definitions rather than exclusively use one at the expense of the other. Routines (standard operating procedures): precise rules, procedures, and practices developed to cope with virtually all expected situations. New is may require change in routines. E(cid:454)a(cid:373)ple is at the do(cid:272)tor(cid:859)s offi(cid:272)e, (cid:449)here the re(cid:272)eptio(cid:374)ist, (cid:374)urses, a(cid:374)d do(cid:272)tors all ha(cid:448)e a defined set of routines. Ask students to think about and describe routines they performed on their jobs. Divergent view points lead to political struggle, competition and conflict. Encompasses set of assumptions that define goal and product. How and where it should be produced.