ITM 100 Lecture Notes - Lecture 1: Shift Work, Yammer, Chief Privacy Officer

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 100
• Professor: Xiao Ping Zhang

Document Summary

Manner in which work is organized, coordinated, focused to produce valuable product or service. May be tied to functional area or be cross-functional. Businesses: can be seen as collection of business processes. Increases efficiency: automating steps that were manual (inventory management, enabling entirely new processes that are capable of transforming businesses, change flow of information (conline sales, replace sequential steps with parallel steps, eliminate delays in decision making (automatic triggers) Perform and record daily routine transactions for business (sales order entry, hotel reservations, payroll, employee record keeping, shipping) Elementary activities and transactions (sales, receipts, cash deposits, payroll, credit decisions, flow of materials) Serve operational levels: serve predefined, structured goals and decision making. Tp failure leads to fir(cid:373)"s de(cid:373)ise (cid:894)up pa(cid:272)kage tra(cid:272)ki(cid:374)g syste(cid:373) (cid:374)ot (cid:449)orki(cid:374)g(cid:895) Business intelligence: data and software tools for organizing, analyzing, and providing access to data to help managers and other enterprise users make more informed decisions. Addresses decision-making needs of all levels of management.