ITM 102 Lecture Notes - Lecture 2: Transaction Processing, Job Performance, Human Resources

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 102
• Professor: Bob Hudyma

Document Summary

Class 2 how businesses use information systems. Business processes: way work is organized, coordinated, and focused to produce a valuable product or service, workflows of material, information, knowledge, sets of activities, steps, may be tied to functional area or be cross-functional. Businesses: can be seen as collection of business processes. Examples: manufacturing and production, assembling the product, checking for quality, producing bills of material, human resources, hiring employees, e(cid:448)aluati(cid:374)g e(cid:373)ployees" jo(cid:271) perfor(cid:373)a(cid:374)(cid:272)e, enrolling employees in benefits plans. Increasing efficiency of existing processes: automating steps that were manual (e. g. inventory management) Enabling entirely new processes that can transform the businesses: change flow of information (e. g. online sales, replace sequential steps with parallel steps, eliminate delays in decision making (e. g. automatic triggers) Incorporate data about external events (e. g. new tax laws or competitors) as well as summarized information from internal mis and dss.