ITM 102 Lecture Notes - Lecture 11: Expert System, Tacit Knowledge, Alternative 3
15 Mar 2016
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Document Summary
An intelligent technique for capturing tacit knowledge in a very speciic and limited domain of human experise. Capture the knowledge of skilled employees in the form of set of rules in a sotware system that can be used by other in the organizaion. Inference engine - how they process, generate and feed back. Managers and decision making in the real world o o. Examples: restock inventory; determine special ofers to customers. Only part of decision has clear cut answers provided by acceping procedures. Examples: allocate resources to managerial develop a markeing plan. Discovering, idenifying and understanding the problem occurring in the organizaion: design o. Idenifying and exploring soluions to the problems: choice o. Making chosen alternaive work and monitoring how well soluion is working. Managers and decision making in the real world. Three categories of managerial roles o o o. Informaion quality: high quality decisions require high quality informaion.
