ITM 102 Lecture 4: chapter 2 midterm notes

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 102
• Professor: Reza Aria

Document Summary

Refer to the manner in which work is organized, coordinated and focused to produce a valuable product or service. Performance of a business firm depends on how well its business processes are designed and coordinated. Businesses: can be seen as collection of business processes. Many of the business processes are tied to a specifical functional area. Business processes may be assets or liabilities. Assets: when they are able to be a source of competitive strength by enabling the company to innovate better than its rivals. Liability: if they are based on outdated ways of working that impede the organizations efficiency. Requires the close coordination of major functions of the firm. Information must flow rapidly from one decision maker to another. Computer based information systems make this possible. How information technology improves business processes: increasing efficiency of existing processes. Automating steps that were manual (e. g. inventory management) Information systems automate many steps that were formely performed manually.