ITM 750 Lecture Notes - Lecture 8: Systems Development Life Cycle, Six Sigma, Project Plan
11 Jun 2018
School
Department
Course
Professor
True / False
1. The quality assurance process involves taking responsibility for quality throughout the project’s life cycle.
a.
True
b.
False
ANSWER:
True
RATIONALE:
Feedback: Performing quality assurance involves periodically evaluating overall project
performance to ensure that the project will satisfy the relevant quality standards. The quality
assurance process involves taking responsibility for quality throughout the project’s life
cycle.
POINTS:
1
DIFFICULTY:
Difficulty: Easy
REFERENCES:
p.303
LEARNING OBJECTIVES:
INFO.SCHW.14.55 - LO: 8-2
NATIONAL STANDARDS:
United States - BUSPROG: Technology
TOPICS:
What Is Project Quality Management?
KEYWORDS:
Bloom's: Comprehension
2. Validated changes and validated deliverables are the outputs of the quality assurance process.
a.
True
b.
False
ANSWER:
False
RATIONALE:
Feedback: Controlling quality involves monitoring specific project results to ensure that they
comply with the relevant quality standards while identifying ways to improve overall quality.
Validated changes and validated deliverables are the outputs of the quality control process.
POINTS:
1
DIFFICULTY:
Difficulty: Moderate
REFERENCES:
p.303
LEARNING OBJECTIVES:
INFO.SCHW.14.55 - LO: 8-2
NATIONAL STANDARDS:
United States - BUSPROG: Technology
TOPICS:
What Is Project Quality Management?
KEYWORDS:
Bloom's: Knowledge
3. The design of experiments technique cannot be applied to project management issues such as cost and schedule trade-
offs.
a.
True
b.
False
ANSWER:
False
RATIONALE:
Feedback: Design of experiments is a technique that helps identify which variables have
the most influence on the overall outcome of a process. You can also apply design of
experiments to project management issues such as cost and schedule trade-offs.
POINTS:
1
DIFFICULTY:
Difficulty: Moderate
REFERENCES:
p.304
LEARNING OBJECTIVES:
INFO.SCHW.14.56 - LO: 8-3
ACCREDITING STANDARDS:
United States - BUSPROG:Technology
TOPICS:
Planning Quality Management
KEYWORDS:
Bloom's: Comprehension
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4. Customer requirements are an important aspect of the quality planning process.
a.
True
b.
False
ANSWER:
False
RATIONALE:
Feedback: Quality planning also involves communicating the correct actions for ensuring
quality in a format that is understandable and complete. In quality planning for projects, it is
important to describe key factors that directly contribute to meeting the customer’s
requirements.
POINTS:
1
DIFFICULTY:
Difficulty: Easy
REFERENCES:
p.304
LEARNING OBJECTIVES:
INFO.SCHW.14.56 - LO: 8-3
NATIONAL STANDARDS:
United States - BUSPROG: Technology
TOPICS:
Planning Quality Management
KEYWORDS:
Bloom's: Comprehension
5. Reliability is the ability of a product or service to perform as expected under deviant conditions.
a.
True
b.
False
ANSWER:
False
RATIONALE:
Feedback: Reliability is the ability of a product or service to perform as expected under
normal conditions.
POINTS:
1
DIFFICULTY:
Difficulty: Moderate
REFERENCES:
p.305
LEARNING OBJECTIVES:
INFO.SCHW.14.56 - LO: 8-3
NATIONAL STANDARDS:
United States - BUSPROG: Technology
TOPICS:
Planning Quality Management
KEYWORDS:
Bloom's: Knowledge
6. Project managers are ultimately responsible for quality management on their projects.
a.
True
b.
False
ANSWER:
True
RATIONALE:
Feedback: It is important for all project stakeholders to work together to balance the quality,
scope, time, and cost dimensions of the project. Project managers, however, are ultimately
responsible for quality management on their projects.
POINTS:
1
DIFFICULTY:
Difficulty: Easy
REFERENCES:
p.305
LEARNING OBJECTIVES:
INFO.SCHW.14.56 - LO: 8-3
NATIONAL STANDARDS:
United States - BUSPROG: Technology
TOPICS:
Planning Quality Management
KEYWORDS:
Bloom's: Comprehension
7. Only in-house auditors can perform quality audits.
a.
True
b.
False
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find more resources at oneclass.com
ANSWER:
False
RATIONALE:
Feedback: In-house auditors or third parties with expertise in specific areas can perform
quality audits; these quality audits can be scheduled or random.
POINTS:
1
DIFFICULTY:
Difficulty: Moderate
REFERENCES:
p.307
LEARNING OBJECTIVES:
INFO.SCHW.14.57 - LO: 8-4
NATIONAL STANDARDS:
United States - BUSPROG: Technology
TOPICS:
Performing Quality Assurance
KEYWORDS:
Bloom's: Knowledge
8. Products that are accepted by project stakeholders are considered to be validated deliverables.
a.
True
b.
False
ANSWER:
True
RATIONALE:
Feedback: Acceptance decisions determine if the products or services produced as part of the
project will be accepted or rejected. If they are accepted, they are considered to be validated
deliverables.
POINTS:
1
DIFFICULTY:
Difficulty: Moderate
REFERENCES:
p.307
LEARNING OBJECTIVES:
INFO.SCHW.14.58 - LO: 8-5
NATIONAL STANDARDS:
United States - BUSPROG: Technology
TOPICS:
Controlling Quality
KEYWORDS:
Bloom's: Knowledge
9. A run chart is a bar graph that depicts data points and their order of occurrence.
a.
True
b.
False
ANSWER:
False
RATIONALE:
Feedback: A run chart displays the history and pattern of variation of a process over time. It
is a line chart that shows data points plotted in the order of occurrence.
POINTS:
1
DIFFICULTY:
Difficulty: Moderate
REFERENCES:
p.313
LEARNING OBJECTIVES:
INFO.SCHW.14.59 - LO: 8-6
NATIONAL STANDARDS:
United States - BUSPROG: Technology
TOPICS:
Tools And Techniques For Quality Control
KEYWORDS:
Bloom's: Knowledge
10. Using Six Sigma principles is an organization-wide commitment and all employees must embrace its principles.
a.
True
b.
False
ANSWER:
True
RATIONALE:
Feedback: Using Six Sigma principles is an organization-wide commitment. CEOs, top
managers, and all levels of employees in an organization that embraces Six Sigma principles
have seen remarkable improvements due to its use.
POINTS:
1
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find more resources at oneclass.com
