MHR 505 Lecture Notes - Lecture 3: Onboarding, Dramatization, Departmentalization

• School: Ryerson University
• Department: Human Resources
• Course: MHR 505
• Professor: Fei Song

Document Summary

Ttc changed the organization structure with the focus of customer service (better communication and coordination) Division of labour- referes to the subdivision of work into separate jobs assigned to different people subdivided- specialization. Job incumbents- master task quickly, training cost reduced. Coordination- connected to division of labour as in people should divide work among people only to the extent that people can coordinate with each other pg 355. Liaison roles- expected to communicate and share information with co-workers in other work unites. Integrators role- coordination is required among several work units. Concurrent engineering- the organization of employees from several departments into a temporary team for the purpose of developing a product or service. Tends to produce higher quality products within less time. Standardized processes- quality and consistency of a product or service can be improved by standardizing work activities through job descriptions and procedures. Standardized outputs- ensuring that individuals and work unites have clearly defined goals (sales people)