MHR 505 Lecture Notes - Lecture 2: Job Enrichment, Divine Discontent, Absenteeism
25 Oct 2015
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Conflict: a process in which one party perceives that his or her interests are being opposed or negatively affected by another party. Henri foyal and max weber recommended organizational structures that depend on harmony and systematically discouraged conflict. Elton mayo- founder of ob- employee conflict disrupts effectiveness of organization, undermined hierarchy. Results in a higher turnover rate and low customer service. Less communication leads to further conflict as it is based on perception. Mary parker follet- friction can be put to use. Debate issues (tests logic) eval alternatives learn each other better creative solutions. Allows them to question current practices- sensitive to dissatisfaction to stakeholders. Faced with an external threat- conflict creates cohesion. Constructive conflict: people focus their discussion on the issue while maintaining respect for people having other points of view. Because different positions are encourages- ideas and reccs. Can be clarified, redesigned and tested for logical soundness.
