MHR 523 Lecture Notes - Lecture 7: Central Tendency, Performance Appraisal, Performance Management

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Performance management: the process encompassing all activities related to improving employee performance, productivity and effectiveness. Task performance: an individual"s direct contribution to their job related. Contextual performance: an individual"s indirect contribution to the organization by improving the organizational, social and psychological behaviours that contribute to organizational effectiveness beyond those specified for the job. Graphic rating scale: a scale that lists a number of traits and a range of performance for each. The employee is then rated by identifying the score that best describes his or her level of performance for each trait. Alteration ranking method: ranking employees from best to worst on a particular trait. Paired comparison method: ranking employees by making a chart of all possible pairs of employees for each trait and indicating the better employee of the pair. Forced distribution method: predetermined percentages of ratees are placed in various performance categories.

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