MHR 523 Lecture Notes - Lecture 1: Call Centre, Microsoft Powerpoint, Zappos

• School: Ryerson University
• Department: Human Resources
• Course: MHR 523
• Professor: Danielle Lamb

Document Summary

Human resources management (hrm) the management of people in organizations to drive successful organizational performance and achievement of orga(cid:374)izatio(cid:374)"s strategi(cid:272) goals. Human capital the k(cid:374)o(cid:449)ledge, edu(cid:272)atio(cid:374), trai(cid:374)i(cid:374)g, skills, a(cid:374)d e(cid:454)pertise of a(cid:374) orga(cid:374)izatio(cid:374)"s (cid:449)orkfor(cid:272)e invest in yourself. Job analysis and job design: compensation, recruitment and selection, performance appraisals, discipline and discharge. Had this idea that efficiency was the key to success. So, he in up this idea in the work place. Studies conducted at the hawthorne plant of western electric that were concerned with the impact of fatigue, rest pauses, and lighting on employee productivity. The studies illustrated how psychological and social processes affect productivity and work adjustment. This method was trying to change the way employees worked there employer was giving them breaks with helped them do better at there job. Diagram in power point shows how hawthorne studies improved the workplace and how works started to do a enjoy work.