MHR 523 Lecture Notes - Lecture 4: Performance Management, Specific Performance

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Week 4 defining, analyzing and designing the work. Manager is primarily to determine what work is to be performed and what order. Manager active role in determining the skills and abilities needed to successfully perform. Job analysis process of obtaining information about jobs by determining the duties, tasks, or activities and the skills, knowledge, and abilities associated with the jobs work. Job description document that lists tasks, duties, and responsibilities of a job to be performed along with skills, knowledge, and abilities or competencies needed to successfully perform the work. Poorly written, using vague rather than specific terms. May not address expected behaviours and can be the basis for conflict, including union grievances. Contamination performance measures do not reflect actual performance. Deficiency actual performances is omitted by the measures. Use statements that are concise, direct, and simply worded. Specific performance requirements based upon valid job-related criteria. Appropriate and acceptable ways to describe a job.

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