NSE 13A/B Lecture Notes - Lecture 2: Therapeutic Relationship, Active Listening, Health Promotion
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Sufficient lighting so you can both see each other comfortably. Remove distracting objects or equipment such as a lunch or stacks of paper. Make the distance between you and the patient about 1. 5 m (twice arm"s length) Equal status seating, being comfortably seated at eye level, don"t sit across a desk because that feels like a barrier, put seats at a 90 degree angle to allow them to face you or to look straight ahead. Arrange a face to face position when you interview a hospitalized, bed ridden patient. After introduction ask an open ended question such as tell me how i can help you to what brings you here , ask only one question at a time: nine types of verbal responses. Facilitation: encourage patient to say more ex. mhmm, go on. Silence: silence allows the client to have time to think. Reflection: echoes part of what the patient say to allow them to add further details.
