PSY 308 Lecture Notes - Lecture 9: Collective Intelligence, Gallows, Crowdsourcing

• School: Ryerson University
• Department: Psychology
• Course: PSY 308
• Professor: Jonathan Wilbiks

Document Summary

Goal state: where you want to end up. Solution paths: possible ways to get there. Problem space: between initial and goal state. You are a customer service manager and an important customer returns a high-technology piece of equipment because it is not working correctly. Situation sense making (situation recognition models) decision making/ problem solving implementation (execution method models) Preparation or familiarization stage: this stage includes the time spent in understanding the nature of the problem, the desired goal, and the givens. Production stage: during this stage, the problem solver produces solution paths that define the problem space. Judgment or evaluation stage: the problem solver evaluates solution paths to select the best one. Grit , defined as perseverance and passion for long-term goals (duckworth et al. : is critical for success in many fields, gritty people stay on course despite the inevitable failures, disappointments, and boredom .