Service Talent Cycle

52 views1 pages
17 May 2011
Service Talent Cycle
Service Excellence & Productivity:
1.Hire the Right People
Be the preferred employer and compete for talent market share
Intensify selection process to hire the right people for the organization and
the given job
2.Enable your People
Build high performance service delivery ideas
oIdeally cross functional, customer centric structure
oDevelop team structures and skills that work
Empower the frontline
Extensive training on:
oOrganizational culture, purpose and strategy
oInterpersonal and technical skills
oProduct/Service knowledge
3.Motivate and Energize your People
Utilize the full range of rewards
oPay, Bonus, Job comfort, Feedback & recognition, goal accomplishment
Employees Perspective Paper
3 HR processes. Choose 1. How does it affect: Retention, Productivity, & Engagement.
Unlock document

This preview shows half of the first page of the document.
Unlock all 1 pages and 3 million more documents.

Already have an account? Log in

Get OneClass Notes+

Unlimited access to class notes and textbook notes.

YearlyBest Value
75% OFF
$8 USD/m
$30 USD/m
You will be charged $96 USD upfront and auto renewed at the end of each cycle. You may cancel anytime under Payment Settings. For more information, see our Terms and Privacy.
Payments are encrypted using 256-bit SSL. Powered by Stripe.