SWP 201 Lecture Notes - Lecture 6: Developmental Psychology, Intentionality, Nonverbal Communication
22 Nov 2017
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Qualities of a person one would trust: attentive: combination of skill and characteristics. The difference between an interview between a social worker and a service user vs. causal conversation between friends. Structure or phases: beginning, preparatory/sympathy, welcoming, rapport, component of rapport, middle, soler, observation, skills, open/close ended, paraphrasing, summarising, empathy, ending. Flight/fight/manage: concern for self and others, mediation, negotiation. Introduction: human service workers will inevitably encounter conflict whether it occurs in direct practice situations or indirect practice. F g t r spons s g n rally nvolv ost l ty toward ot rs wot t goal b ng (cid:587) w n, you los (cid:588: advantages, necessary when quick action is needed, exciting, obtain rewards. Lose sight of ultimate consequence (more fighting) because og the enormity of the short- term goal (winning: emotional and financial costs, extent and frequency of negative feelings increases.
