BUS 237 Lecture Notes - Lecture 11: Business Process Automation

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 237
• Professor: Zorana Svedic

Document Summary

Chapter 2: business processes = stimulus set of activities response, usually spread across dpts. Components: activities transform resources/info and can be automated/combo, resources items of value that can be internal/external to org. Information derived from data, is the central focus of is. Characteristics of good info: accurate, timely, relevant (e. g. appropriate summarization, l/t or s/t reports) Just barely sufficient (sufficient for purpose for which it is generated: worth its cost, degrees of automation: fully automated/mostly manual/balance, approaches to improving org performance, business process automation (bpa) Leaves manual system essentially unchanged, but makes processes more efficient: business process improvement (bpi, moderate form. Changes the way things are done and how fast. Constantly looking for improvements: business process transformation (bpt, most intense form, radical rethinking of current bp. Types of decisions: operational day-to-day, managerial allocation/utilization of resources. Strategic l/r org issues: decisions vary by structure: Structured understood, accepted way for making a decision: unstructured, rational decision-making model.