BUS 237 Lecture Notes - Lecture 2: Business Process Management, Total Quality Management, Cash Register

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 237
• Professor: Peter Tingling

Document Summary

Information system: a group of components that interact to produce information. a. Is vs it: it is raw computing, where is incorporates people. Activities: manual actions, automated/controlled procedures, or a mix of the two. As in people performing actions, hardware (directed by software) performing actions, or a mix. (not externals customer/supplier) a. ii. Facilities: factories, equipment, trucks, filing cabinets, databases. (resources can be stored within facilities. ) a. iv. Information: activities use information to determine how to transform inputs into outputs produced. Data vs information: data is a detail, information makes use of it, or gives it meaning. a. iv. 1. Worth its cost: business process management (bpm): uses information from is to determine waste, theft, or even effectiveness of suppliers. Total quality management (tqm): focuses on customer satisfaction and zero defects b. ii. Six sigma: focuses on reducing delay, defects, and variation b. iii. Lean production: focused on eliminating waste to fully leverage resources and time c. Evaluate results of decision and start over if necessary.