Damage control: The intoxicated executive
What are the relevant complex environmental factors here?
o Issue needs to be resolved as soon as possible
o Robbie shouldn’t be the one apologizing since it won’t be sincere if he is still hungover
o Robbie has done this before
o Alcohol abuse is considered a disability and disciplinary action is limited by law
Big vs small picture
o He’s your brother and you aren’t really dealing with his problem
What are the optics of the situation before you write the letter?
Conduct was unprofessional
Substance abuse problems
This isn’t the first time
This issue want dealt with before
Irresponsible of CEO (because of family ties)
What optics do you want to create in your letter?
They know that you understand the impact and are taking this seriously
We are accountable for his actions
We are sincerely sorry
We are taking action to solve the problem
Invite them to one of our corporate events?