ADMN 2010H Lecture Notes - Lecture 4: Nonverbal Communication, Channel (Communications), Active Listening

• School: Trent University
• Department: Business Administration
• Course: ADMN 2010H
• Professor: Jaquays Cammie

Document Summary

Impossible to overstate the importance of effective communication for managers. Ma(cid:374)age(cid:396) (cid:272)o(cid:373)(cid:373)u(cid:374)i(cid:272)atio(cid:374) is(cid:374)"t o(cid:374)l(cid:455) spee(cid:272)hes, o(cid:396)de(cid:396)s, o(cid:396) (cid:272)o(cid:374)sulta(cid:374)t talking. It also involves asking questions, listening, and paying atte(cid:374)tio(cid:374) to people"s (cid:374)o(cid:374)(cid:448)e(cid:396)(cid:271)al (cid:271)eha(cid:448)io(cid:396) As a manager, you will likely spend at least 80 percent of your time directly communicating with others. Result in better physical and emotional well-being. Help people perform better at work and concentrate more on the task at hand. Many people think communication is simple and natural. Knowing what communication entails helps you appreciate the complexity of communication. Encoding and decoding can sometimes cause communication errors. Feedback enables a manager to determine whether the employee correctly interpreted the message. Managers are sensegivers: managers are responsible for shaping how people think about their work and the organization. Communication channel is a medium by which a message is carried from one person to another: ex. Face-to-face, telephone, speech, email, letter, text message, etc