SMO310 Lecture Notes - Lecture 3: Big Five Personality Traits, Lillian Moller Gilbreth, Organizational Citizenship Behavior

• School: University of Alberta
• Department: Strategic Management and Organization
• Course: SMO310
• Professor: Richard Field

Document Summary

Organizational citizenship behavior: doing things that are(cid:374)"t (cid:449)ritte(cid:374) i(cid:374) the job description opposed to in role performance. Group level performace: focuses on outcomes and process of collections of individuals or groups, sometimes individuals can work alone in context of the group. Scientific management or taylorism: people need breaks debate, different tools for different jobs( different shovels for different snow) Time and motion studies: frank and lillian gilbreth, there"s efficiency to be gained, how can you make things work easier, faster better, In search of excellence: tom peters and roberta waterman. Good companies are close to the customer. For creativity, things have to be a looser management. Page 4(cid:1006) of te(cid:454)t. (cid:862)i suppose that leadership at o(cid:374)e ti(cid:373)e (cid:373)ea(cid:374)t (cid:373)us(cid:272)le, (cid:271)ut toda(cid:455) it (cid:373)ea(cid:374)s getti(cid:374)g alo(cid:374)g (cid:449)ith people. (cid:863) Need to question things that might not seem true, because so(cid:373)eti(cid:373)es the(cid:455) are(cid:374)"t. Job satisfaction and organizational commitment are the reasons that people tend to stay in a job,