HTM 2030 Lecture Notes - Lecture 20: Job Performance

• School: University of Guelph
• Department: Hospitality and Tourism Management
• Course: HTM 2030
• Professor: William Murray

Document Summary

A process through which individuals acquire that skills necessary to perform particular tasks : training vs. education. Training is focused on developing skills and performing tasks; primary purpose is to improve job performance. Education is focus on increasing knowledge, deal with complexities and critically analyze situations. 2 approaches to training: on-the-job training vs. off-the-job training, structured vs. unstructured, individual vs. group. 3 training employees: lecture/demonstration, role playing, seminars, individual assignments, field trips, case studies, panels, programmed instructed. Instructional timetables: need to assess the amount of time the training will take and how much new material that learners can take in person. 5 location: when appropriate, the location should match the location where the skills will need to be performed. 6 lesson plans: written, step-by-step description of the training, includes objectives, content, equipment, materials, audio visual aids, etc . 7 trainer preparation: proper preparation sets the tone and flow of training, will reduce apprehension of trainees.