POLS 2250 Lecture Notes - Elton Mayo, Peter Drucker, Hawthorne Effect
2 Mar 2013
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Most important contribution to human relations school. No one best way to work" studied impact of environmental changes (lightning, humidity, temperature in the workplace) on worker productivity. Hawthorne effect employees respond favourably when they believe people were trying to help them. People are motivated by more than monetary awards. Needs to not have to completely satisfied do not need to be 100% satisfied to move from one level to the next. Needs may be on an unconscious level. Not all behaviour is determined by basic needs. Theory x individuals are fundamentally lazy: conventional conception of management, dislike responsibility and prefer to be led, gullible, not very bright. Theory y : work is natural as play or rest, control and punishment not only way to motivate, humans also seek responsibility, people are imaginative and creative. He used the work of maslow once the person"s physiological needs were met, then you could focus on something else.
