Public administration & governance (continued from last week) (cid:862)theor(cid:455) z(cid:863: work is the whole part of a person, which they live to do, people take on collective/shared responsibility, overpowering sense of loyalty to the team which ultimately directs and drives behaviours. School was criticized from both sides: managers are most concerned with production and sales, also criticized from the other perspective that the human relations school is too employee-centred. Intent is to provide employees with decision making authority and power. Peter drucker key contributor, he critiqued hierarchy and specialization which max. Bring people, structures, and technology into harmony. Kurt lewin three step change process: unfreezing awareness of the need for change, changing movement from old state to new state, re-freezing assurance of permanent change. Organizational development typically involves: diagnosis of a problem, strategic planning. Increased participation = satisfaction = increased work effort. New emphasis on decentralization, teamwork, empowerment of employees in the workplace.