FMLY 1420 Lecture Notes - Lecture 5: Conflict Resolution, Big Umbrella, John Gottman

• School: University of Manitoba
• Department: Family Social Sciences
• Course: FMLY 1420
• Professor: Rachael Pettigrew

Document Summary

Different types of communication is expected in each setting. Characteristics of effective communication i. ii. iii. iv. Ask, persuade, and explain rather than tell, demand, or threaten. Ability to relay info, give advance notice of pending change and plans (3) Channel: the method by which communication travels from sources or sender to receiver. Setting: the environment context within which the communication occurs. Sending: saying what one means to say, with agreement between verbal and nonverbal messages. Nonverbal message and verbal message are often in conflict. The majority of our communication is nonverbal iv. Critical listening: the listener evaluates or challenges what is heard. Judge the message and the sender, accurate and reliable ii. Empathy: the ability to identify another"s feeling by putting oneself into other"s a) b) Aim to express the feeling rather than solve the problem iii. Messages: total communication that is sent, listened to & received i. 4 types of symbols: things that suggest something else through association.