MKT 3230 Lecture Notes - Lecture 62: Communication Source, Emotional Expression, Interpersonal Communication

• School: University of Manitoba
• Department: Marketing
• Course: MKT 3230
• Professor: Grant W.Wainikka

Document Summary

Mgmt 3230 managing organistions and people unsw 3rd ed. 6. 1 define the nature and function of communication. Functions of communication: control communication acts to control member behaviour 2. Motivation communication encourages motivation y clarifying to employees what is to be done, how well it is being done and what they can do to improve their performance 3. Emotional expression communication provides a release for emotional expression of feelings and for fulfilment of social needs and social interaction 4. Information communication provides the information needed to get things done in an organisation. 6. 2 identify the seven components of the communication process. Communication process: seven elements involved in transferring meaning from one person to another. Noise: any disturbances that interfere with the transmission, receipt or feedback of a message. Eg. illegible print, phone static, inattention by receiver, background noise. Before communication can take place, a message must be exist. It passes between a source (sender) and a receiver.