HRM200 Lecture Notes - Customer Service Training, Performance Appraisal, Diversity Training
22 Apr 2013
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Document Summary
Providing new employees with basic background information about: the organization, the job. Reality shock: discrepancy between new employee"s expectations and reality. Socialization: instilling in employees prevailing attitudes, standards, values, and patterns of bahaviour expected by organization. Handbook, tour of facilities, explanation of job procedures, summary of training to be received, explanation of performance appraisal criteria. Diverse workforce (may be difficult if never had diverse workforce in past) Mergers and acquisitions (new company culture will evolve) Union vs. non-union employees (be made aware of collective agreement if unionized; be told which positions are unionized or not) Multi-location organizations (new employees need to be told where other locations are and what they do) Too much information in a short time. Hr information too broad; supervisory information too detailed. Must evaluate: employee reaction, socialization effects, cost/benefit analysis. Network of trusting relationships with key stakeholders must be developed. Culture of the organization must be learned.
