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Lecture 6

ADM 1100 Lecture Notes - Lecture 6: Collectivism, Performance Appraisal, Feedback


Department
Administration
Course Code
ADM 1100
Professor
Alan O' Sullivan
Lecture
6

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Lecture 6 - Culture
Culture
Learned set of assumptions that have been accepted as successful
enough to be passed on to new comers
These assumptions relate to both values and behaviors
These assumptions express preferences
Much of the textbook material illustrates cultural differences through bi-
polar contrasts
E.g. short-term oriented vs long-term oriented; collectivistic vs
individualistic
But cultures are complex systems, or clusters, of preferred conduct and
utcomes
Cultural differences are therefore also complex
Identifying cultural assumptions: broad values
Managerial interest in culture?: connecting beliefs to actual behavior.
Managerial interest in culture?: connecting beliefs to actual behaviour
(communication)
High-context culture: behaviour varies considerably depending on he
situation e.g. how formal should i be? how should i dress? when may
i speak?
The social group you are in influences communication behavior.
Managerial interest in culture?: connecting beliefs to actual behaviour
(leadership)
National belief systems affect the extent to which an individual
accepts and responds to others as leaders
Acceptable leadership style varies across 10 "culture clusters" of
countries
E.g. southern Asian preferences for decisive (vs participative)
E.g. Anglo preference for participative
Organizations have identifiable cultures
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Culture (again)
Learned set of assumptions (About values & behaviors) that have
been accepted as successful enough to be passed on to newcomers
Management (again)
A process of assembling and using sets of resources in a goal
directed manner to accomplish tasks undertaken in organizations
An organizations cultures is made up of values, behaviors, etc.
Organization culture = VR
Values = why (we do what we do)
Are business criteria that guide managers and employees in the
taking of actions
e.g. "market share", "innovation", "low cost"
May be explicit (e.g. published) or implicit
KEY is whether they are embedded in the organization's processes and
resources
They must be to influence behaviour
And these will then be the TRUE organization values
For the managers: by which Vs do we build our business?
VPR: processes
Processes = how ( we do what we do)
Process: a consistent way of transforming inputs into outputs
Refers to both general activities (P, L, O, C) and specialized activities
(marketing, production, etc)
Processes are more observable that Values, and Resources are more
observed than processes
Embedding values in processes
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