ADM 1300 Lecture Notes - Lecture 2: Western Electric, Morale, Hawthorne Effect

• School: University of Ottawa
• Department: Administration
• Course: ADM 1300
• Professor: David Delcorde

Document Summary

Management = getting the right things done through other people. Management thought started over 100 years ago, and has evolved rather quickly. For every job develop a science that includes: rules of motion. Carefully select workers with the right abilities to perform the job: train workers to do the job and give them proper incentives to cooperate with the job science. Study & codify > select & train > reward. Problem of scientific management: managers often implemented only the increased output side of taylor"s plan, they did not allow workers to share in increased output, workers ended up distrusting scientific management. Specialized jobs became very boring, dull: workers could purposely under-perform , management responded with increased use of machines. Carefully select workers with the abilities to do these jobs. Train workers to perform jobs to the best of their abilities: train supervisors to support workers so they can perform jobs to the best of their abilities.