ADM 2336 Lecture Notes - Lecture 7: Emotional Exhaustion, Role Conflict, Absenteeism
16 Jun 2018
School
Department
Course
Professor
Stress
Stress
Definition
A psychological response to demands that possess certain stakes for a
person and that tax or exceed the person's capacity or resources
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Stress depends on the nature of the demand and the person
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The Stress Process
Primary Appraisal
Evaluation of the significance and meaning of stressor
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Secondary Appraisal
How people cope with stressors
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Perception of stressors
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Strains
Stress reactions with negative consequences associated with stress
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Psychological
Anger
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Anxiety
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Frustration
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Depression
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Job dissatisfaction
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Reduced affective commitment
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Difficulty concentrating
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Burnout (extreme psychological strain)
Emotional exhaustion
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Cynicism
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Low self-esteem
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Physical
Dizziness
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Headache
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Pounding heart
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Stomach distress
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Difficulty sleeping
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Shortness of breath
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Illness and death ("Karoshi")
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Behavioural
Accidents at work (likely due to concentration issues)
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Performance changes (likely due to concentration issues)
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Substance abuse
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Absenteeism and turnover
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Aggression (retaliation)
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Other counterproductive work behaviour
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Transactional Theory of Stress
This explains how stressors are perceived, appraised and coped with •
These stressors often trigger negative emotions •
Hindrance Challenge
Work Role conflict•
Role ambiguity•
Role overload (work load)•
Daily hassles•
Lack of control•
Interpersonal conflict
Sexual and psychological
harassment
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Time pressure•
Work complexity •
Work responsibility •
Non-
Work
Work-family conflict
Time-based•
Strain-based
Family, conflicts, marital
stress
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Behaviour-based
loss of concentration,
substance abuse
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Negative life events•
Financial uncertainty •
Family (friends) time
demands
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Personal development •
Positive life events •
Hindrance - a thing that provides resistance, delay, or obstruction to something
or someone:a hindrance to the development process |the visitor can wander
around without hindrance.
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Productive stress reactions
Secondary appraisal in the transactional theory of stress stems from questions
that ask how can I cope wit this stress
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Problem-Focused Emotion-Focused
Behavioural Methods (set of
physical activities)
Working harder•
Seeking assistance•
Acquiring additional
resources
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Engaging in
alternative
activities
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Seeking support•
Venting anger •
Cognitive Methods (thoughts
involved)
Strategizing •
Self-motivation•
Changing priorities•
Avoiding,
distancing, and
ignoring
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Looking for the
positive in the
negative
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Reappraising •
Reducing and managing employee stress
Management can offer employees MORE RESOURCES
Time (e.g., on-site day care)
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Control (e.g., flexible work arrangements)
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Knowledge
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Skills
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Different perspectives
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Encouragement
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Recovery opportunities (e.g., mindfulness training)
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Class 7 - Feb. 1st
Thursday, February 1, 2018
14:25
