ADM 2336 Lecture Notes - Lecture 2: Organizational Citizenship Behavior, Civic Virtue, Job Performance
3 May 2016
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Adm2336 week 1 friday, september 11th, 2015. Job performance: employee behaviors that contribute either positively or negatively to the accomplishment of organizational goals. Task performance: employee behaviors that are directly involved in the transformation of organizational resources into the goods or services that the organization produces. Routine task performance: well known or habitual responses by employees to predictable task demands. Adaptive task performance: thoughtful responses by an employee to unique or unusual tasks demands. Creative task performance: ideals or physical outcomes that are both novel and useful. Job analysis: a process by which an organization determines requirements of specific jobs (identify rate retain) National occupational classification: a national database of occupations in. Canada, organizing over 30,000 job title into 520 occupational group descriptions. Citizenship behavior: voluntary employee behaviors that contribute to organizational goals by improving the context in which work takes place.
