ADM 2372 Lecture Notes - Lecture 9: Customer Relationship Management, Accounts Payable, Byrsonima Crassifolia

• School: University of Ottawa
• Department: Administration
• Course: ADM 2372
• Professor: James Bowen

Document Summary

> extra components that meet the organizational needs not covered by the core components; primarily focused on external operations. > an accounting & nance erp component manages accounting data and. Nancial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management. > features include: credit-management: set limits on how much a customer can owe at any time, etc. , product pro tability analysis. > a production & materials management erp component handles production planning and execution such as demand forecasting, production scheduling, job cost accounting, and quality control. > goal: to reduce excess or insu cient inventory, delayed production, etc. > a human resources erp component tracks employee information including payroll, bene ts, compensation, performance assessment, and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities. > also supports analysis such as productivity assessment, salary trends, health and safety metrics, etc.