CMN 4131 Lecture Notes - Lecture 1: Autopilot, Alternative Dispute Resolution

• School: University of Ottawa
• Department: Communication
• Course: CMN 4131
• Professor: Stephanie Larrue

Document Summary

Conflict is differing or opposing needs, wants or expectations. o! Each countered need, want or expectation becomes a little pinch, which accumulates and grows. Attitude and expectations are everything: expect the conflict to be negative, it will be negative and escalate (negative cycle, reinforcement); expect it to be positive, and it may not be perfect but it will be better. We have control over our response to conflict. Responding in an appreciative way to conflict will give us better results. Conflict is a vulnerable moment, we don"t see it coming. Our reaction is on automatic pilot and we feel trapped in a behaviour which is not effective modeled from our childhood or from society. It is informed or fueled by underlying conflict. It is more long standing, with competing values and damaged relationships. Often, the dispute is resolved but the conflict remains. Commitment to the relationship not strong enough o!