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Class Notes for CMN 4131 at University of Ottawa (UOTTAWA)

UOTTAWACMN 4131Sherry FergusonSummer

CMN4131 Lecture 9: Getting to Yes – Yes, but... - Part 2

Manjulika Robertson2 Page
17 Jul 2018
0
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UOTTAWACMN 4131Stephanie LarrueWinter

CMN 4131 Lecture Notes - Lecture 1: Autopilot, Alternative Dispute Resolution

OC4015974 Page
24 Feb 2016
17
Conflict is differing or opposing needs, wants or expectations. o! Each countered need, want or expectation becomes a little pinch, which accumulates a
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UOTTAWACMN 4131Stephanie LarrueWinter

CMN 4131 Lecture Notes - Lecture 3: Forego, Brainstorming, Intentionality

OC4015978 Page
24 Feb 2016
11
We all do it when we bargain. o! It"s about starting with an extreme position and holding on to it as much as possible while yielding as little as poss
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UOTTAWACMN 4131Sherry FergusonWinter

CMN 4131 Lecture Notes - Lecture 1: Alternative Dispute Resolution, Best Alternative To A Negotiated Agreement

OC11374632 Page
2 Apr 2017
0
Need someone else to solve problem, so they would suggest to split the orange in half despite differences and specific situations. One person wants to
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UOTTAWACMN 4131Stephanie LarrueWinter

CMN 4131 Lecture Notes - Lecture 2: Daniel Goleman, Nonverbal Communication, Linguistics

OC40159710 Page
24 Feb 2016
11
4 steps to resolve conflict o! as opposed to judging o! judgment often creates conflict. Really feeling really hard other person"s and your feelings o!
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UOTTAWACMN 4131Sherry FergusonSummer

CMN 4131 Lecture Notes - Lecture 7: Brainstorming, Final Offer

Manjulika Robertson2 Page
14 Jul 2018
0
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UOTTAWACMN 4131Stephanie LarrueWinter

CMN 4131 Lecture Notes - Lecture 12: Conflict Resolution, Conflict Transformation, Reinforcement

OC4015978 Page
24 Feb 2016
20
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UOTTAWACMN 4131Stephanie LarrueWinter

CMN 4131 Lecture Notes - Lecture 8: Situation Two, Nonpartisanism

OC4015977 Page
24 Feb 2016
18
Neutral (no preference for either side, looks for well being of both parties) Impartial (no stakes) o! only stake is that the conflict works out. Commu
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UOTTAWACMN 4131Sherry FergusonSummer

CMN 4131 Lecture Notes - Lecture 1: Active Listening, Jerry Maguire, Fingerpaint

Manjulika Robertson5 Page
23 Jun 2018
0
That"s the problem with you jerry, you think we are fighting. I think we are finally beginning to talk jerry maguire. Really allows you to create somet
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UOTTAWACMN 4131Stephanie LarrueWinter

CMN 4131 Lecture Notes - Lecture 4: The Negotiation, Best Alternative To A Negotiated Agreement, Nonverbal Communication

OC4015978 Page
24 Feb 2016
25
Each group has to choose one of the models integrative bargaining. Use other resources (external or unconventional) to reach an o! The negotiator decid
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UOTTAWACMN 4131Stephanie LarrueWinter

CMN 4131 Lecture Notes - Lecture 9: Edward De Bono, Lowkey

OC4015976 Page
24 Feb 2016
23
When to end the exchange and move on to the resolution: o! They are sounding more empathetic and cooperative o! Concerns and needs have been translated
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UOTTAWACMN 4131Stephanie LarrueWinter

CMN4131 Lecture 10: Mediation

OC4015971 Page
24 Feb 2016
19
Mediation is about resolving relationships and making relationships easy and better. Resolving conflict is about understanding better what your needs,
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