CMN 4131 Lecture Notes - Lecture 9: Edward De Bono, Lowkey

• School: University of Ottawa
• Department: Communication
• Course: CMN 4131
• Professor: Stephanie Larrue

Document Summary

When to end the exchange and move on to the resolution: o! They are sounding more empathetic and cooperative o! Concerns and needs have been translated into interests. Let the parties do the work for themselves. For strategizing or coaching : help parties figure out how to talk about sensitive subjects. Be clear in your mind what to talk about. Time to cool off, let out steam, pull themselves together o! Help a person think through and how to say it o! Explore what the people want, or alternatives if quit o! Help work out internal divisions within a party mediation. Check that fully understand what their needs and wants are o! Be a sounding board for ideas, options o! Explore how to get unstuck, how to reframe topic o! Look for mutual interests and steps to get there. Check with gut feeling, interests, workability = reality check. Write draft : finalize details, write preface, read aloud, confirm.