HSS 2102 Lecture Notes - Lecture 7: Deeper Understanding, Critical Thinking
31 Oct 2016
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Chapter 4: listening, critical thinking, and re ective practice: the nature of listening. Listening is the process of receiving, constructing meaning from, and responding to a spoken and/or nonverbal message. Although most of us can hear, we often fail/do not listen to what others say. After a short talk, most only recall 50% of what was said (25% without training). Listening is important for all sectors in society: business, education, law, politics, etc. Defensive listening: focusing on how to respond (ie. feel threatened by critical remarks) Disruptive listening: interrupt others when they"re speaking (ie. sigh, roll eyes, head shaking, etc. ) Pseudolistening: fake/pretend listening (mind is elsewhere or bored) Selective listening: avoid listening to what/those you do not like (ie. avoid technical information) Super cial listening: more focused on the nonverbal (ie. how they look or speak, not the content: the listening process. Ability to make clear, aural distinctions (among sounds/words)
