SCI 1101 Lecture Notes - Presentation Of A Group, Fax, Risk Management
19 Nov 2012
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Document Summary
Hand in a hard copy (printout of powerpoint slides or presentation scripts etc ) of your presentation. Include a cover page with the following: title of your presentation, names and student numbers of all group member and, the date of your presentation. Can be submitted when you do the presentation. Our group is presenting on april 6th, 2011 @ 9:05pm. All group members must be present and participate in the group presentation. Peer evaluators must be present for the entire presentation. The service strategy- directs the attention of the people in the organization toward the real priorities of the customer. Customer friendly systems- the delivery system that backs up the service is truly designed for the convenience of the customer rather than the convenience of the organization. Motivated staff customer- oriented front line employess. These staff are able to meet their customer"s needs and desires by tuning into the customers current situation, frame of mind and needs.
