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MGM101H5 Lecture : Operations mgmt Lecture, Swanston

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School
UTM
Department
Management
Course
MGM101H5
Professor
James Appleyard

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MGM101H5 Full Course Notes
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MGM101H5 Full Course Notes
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Document Summary

Dave swanston: porter airlines, launched in 2006. Porter service is excellent, all ammendies are first class: thousands of processes to think about, operations management definitions. Managers goals is to achieve an objective: operations stragedy is a key goal, key objectives in operations managements. Some companies have achieved superior status in market are motorola, apple, ritz. Supply chain management looks at the chain on companies that make up a product: businesses cannot exist without management, and the operations, cheesecake factory, not franchise, corporate owned. Information- manage customer service: explicit service- the service provided.

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Related Questions

Most operating decisions of management focus on a narrow range of activity called the
a) optimal level of production
b) strategic level of production
c) relevant range of production
d) tactical operating level of production
The purpose of management by objectives is to: 
A. enable top management to set goals for the entire organization.
B. simplify the jobs of middle management by providing them with predetermined goals and objectives. 
C.help employees motivate themselves with a goal-setting model that involves, discussion, review, and evaluation by management and employees. 
D. allows employees to set their own goals without consulting with management.

A central characteristic of "management by objectives" is that:

A goals are set by top management and followed without question by others within the organization.

B. employees are given complete freedom to set their own goals as long as they are consistent with broad guidelines established by top management.

C. goals are set through a process involving all members of the organization.

D. it assumes that management must motivate employees since employees are incapable of motivating themselves.