Class Notes (835,917)
Canada (509,497)
MGTA02H3 (143)
Lecture

Chapter 2

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Department
Management (MGT)
Course
MGTA02H3
Professor
Chris Bovaird
Semester
Winter

Description
Chapter 2 Productivity a measure of efficiency that compares how much is produced with the resources used to product it Quality a products fitness for use in terms of offering the features that consumers want Labour productivity partial productivity ratio calculated by dividing gross domestic product by total number of workers Total quality management (TQM) or quality assurance a concept that emphasizes that no defects are tolerable and that all employees are responsible for maintaining quality standards Performance quality the overall degree of quality; how well the features of a product meet consumers needs and how well the product performs Quality reliability the consistency of quality from unit to unit of a pr
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