MGTA02H3 Lecture Notes - Lecture 12: Scientific Management, Human Resources, Abraham Maslow

• School: UTSC
• Department: Management
• Course: MGTA02H3
• Professor: Arif Toor

Document Summary

Natural resources if neglected, abused, or wasted, the cost is finite. Capital if neglected, abused, or wasted, the cost is finite. Human resources if neglected, abused or wasted. Motivation refers to the overall desire to excel. The key to leadership success is: motivating others to do their best. Hiring and retaining good employees is a major function of management. Happy workers lead to happy customers, and happy customers lead to successful businesses. An intrinsic reward is the good feeling you have when you have done a good job. An extrinsic reward is something given to you by someone else as recognition for good work and includes pay increases, praise, and promotions. Six key theories & experiments: classical theory of motivation. Maybe: classical theory is wrong!: scientific management. Principles of scientific management (1911) book by fredrick taylor. Develop best way to perform a job. Some of taylor"s ideas are still being implemented.